I try to be positive on here but sometimes a woman just has to vent. Almost 3 weeks ago Mike and went to Ashley Furniture and bought a new dining room table. We took out the extra insurance on it to replace the table for up to 5 years if it becomes damaged. The salesman- Joey- promised me that it would be here within 2 weeks and it was. He said that we could save some money by picking up the table ourselves. Mike has a huge truck so he agreed to pick the furniture up.
When he got there the men put the box in the truck for Mike and they put it in top up in the truck. When Mike got home he opened the box while still in the truck and found that the top of the table was damaged. It was impossible that Mike damaged the table.
Mike called them and got the run around and in the end he took the table back to the warehouse. The men there said that they were going to try to repair the table first and if we weren’t satisfied that they would replace the table under our warranty. He did not agree to this and called me at work. I called Ashley Furniture and spoke with a woman who said the manager would call me.
I never got the call from the manager and finally I called her back. Her response to me was the man in the warehouse said my husband told them that he had damaged the table in transit and had agreed to have it repaired. That NEVER happened. She told me to call the warehouse tomorrow and said the man at the warehouse knew that he was supposed to have called me.
I will definitely call them tomorrow. As much as we paid for this table we deserve a new table that is not damaged. I am furious. My daughter is coming tomorrow to visit and we have no table. At this rate I doubt that I will have one by Thanksgiving and dinner is at my house this year. I have 8 beautiful new leather chairs sitting here and no table for them to go around. The chairs came from a different store so I know they are damage free.
Have any of you ever bought anything through Ashley Furniture and had them do the right thing? I had been warned by people at work not to buy from them but after going to many stores they were the only one that had a table that we both liked. I feel totally abused by this company at this point. First they give me a damaged table and then they lie about it.